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ABOUT UDM

Built on 32 years of proven performance.

Image by Codioful (Formerly Gradienta)

UDM International is a Johannesburg-based inbound and outbound contact centre with over 32 years of proven performance in sales, customer engagement, retention and scalable support solutions.

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ABOUT UDM

Built on 32 years of proven performance.

Image by Codioful (Formerly Gradienta)

UDM International is a Johannesburg-based inbound and outbound contact centre with over 32 years of proven performance in sales, customer engagement, retention and scalable support solutions.

A trusted growth partner behind the conversation.

UDM is one of South Africa’s established performance-focused contact centres, trusted by long-standing partners to deliver measurable results.

With a 300+ seat facility, experienced leadership and highly trained agents, we help businesses scale sales, customer engagement and campaign performance with confidence.

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OUR MISSION

To deliver exceptional customer experiences while driving meaningful business growth for every partner we serve.

At UDM International, our mission is to perpetually elevate the bar of excellence. We aspire to be recognized globally as the pinnacle of professionalism, ethical practices, and success in the realm of direct marketing. Our commitment is to the relentless improvement of our collective capabilities and to the individual growth of each team member. We strive to cultivate an environment where service excellence is not just a goal, but the standard we live by. In every campaign, with every client interaction, we seek to affirm our status as a leader in our industry. Our dedication extends beyond our immediate objectives, encompassing a broader vision where our daily operations reflect the high ethical and professional standards we champion. Our ethos is rooted in the belief that consistency in our service is the cornerstone of trust and success. We endeavor to ensure that every facet of our operation resonates with this mission, from the meticulous training of our staff to the strategic development of our marketing campaigns. It is this unwavering commitment to excellence that propels us forward and sets us apart as a beacon of success.

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Years of experience across sales and customer engagement campaigns.

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Seat facility built to support scalable local and international operations.

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Omni-channel driven contact rates that ensure maximum reach  and returns on data.

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OUR MISSION

To deliver exceptional customer
experiences while driving
meaningful business growth for
every partner we serve.

Image by Codioful (Formerly Gradienta)
UDM MISSION STATEMENT

At UDM International, our mission is to perpetually elevate the bar of excellence. We aspire to be recognized globally as the pinnacle of professionalism, ethical practices, and success in the realm of direct marketing. Our commitment is to the relentless improvement of our collective capabilities and to the individual growth of each team member.

​

We strive to cultivate an environment where service excellence is not just a goal, but the standard we live by. In every campaign, with every client interaction, we seek to affirm our status as a leader in our industry. Our dedication extends beyond our immediate objectives, encompassing a broader vision where our daily operations reflect the high ethical and professional standards we champion.

Our ethos is rooted in the belief that consistency in our service is the cornerstone of trust and success.

​

We endeavor to ensure that every facet of our operation resonates with this mission, from the meticulous training of our staff to the strategic development of our marketing campaigns. It is this unwavering commitment to excellence that propels us forward and sets us apart as a beacon of success

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BUILT TO DELIVER

What Makes UDM Different.

UDM is more than a contact centre. We combine people, process, technology and performance management to create campaigns that are built to deliver.

Quality Assurance

Our QA division supports consistency, compliance and performance across every campaign.

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Performance-Driven Sales Culture

UDM is built around results. Our teams are trained, managed and measured to deliver meaningful outcomes for every campaign.

Recruitment Excellence

Our in-house recruitment division sources and builds high-quality teams tailored to client requirements.

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Award-Winning Training Academy

Our Training Academy equips agents with the skills needed to deliver exceptional customer experiences and high-performance results.

Scalable 
Campaign Execution

With a 300+ seat operation, we help businesses scale sales, support and customer engagement without building everything internally.

Technology & Reporting

UDM combines CRM, diallers, analytics and reporting to support smarter campaign delivery.

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INDUSTRIES

Built for businesses that rely on customer conversations.

INSURANCE

FINANCIAL SERVICES

BEAUTY & COSMETICS

LEAD GENERATION

CUSTOMER RETENTION

POLICY SERVICING

CUSTOMER SUPPORT

EDUCATION COVER

CLIENT RELATIONSHIP MANAGEMENT

UDM has delivered success across industries including insurance, financial services, education cover, beauty, lead generation, customer support, retention and policy servicing. But our approach is not limited to one industry. Any business that depends on customer conversations to drive sales, improve service, retain customers or scale engagement can benefit from UDM’s structured, performance-driven model. If your business needs to turn conversations into measurable growth, UDM is built to help.

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AWARD WINNING PERFORMACE STARTS WITH PEOPLE

Winner in the category of Skills and Youth Development 2024.

Our Training Academy equips agents with the skills required to deliver exceptional performance and customer experiences.

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Work with a contact centre that knows how to deliver.

UDM brings together experience, highly trained teams and measurable performance to support businesses that are ready to grow or outsource any contact centre function. UDM is equipped to deliver both outbound and inbound omnichannel services.

Start the Conversation

Image by Codioful (Formerly Gradienta)
Image by Codioful (Formerly Gradienta)
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